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E&E Tires Automotive Center complaints

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1550 East Ramsey Street
Banning, CA 92220 | Get Directions

(951) 797-0013

https://www.eetirez.com/

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against E&E Tires Automotive Center closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against E&E Tires Automotive Center

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6/12/2025

RESPONSE: Complaint was not answered Amount in Dispute: Amount Settled: $0.00

Customer Complaint

5/19/2025

Took my vehicle to get repaired, when I called to get quote, they said $130 to access the electrical components. We took it in , they said it was the starter, we authorized the repairs. The vehicle continued to give us issues. Took it back, they charged us an additional $150, they said it was the transmission solenoid, and charged us $1700. After 2 weeks and then it stopped working. Took it back, 3 weeks later, they wanted to charge us 1000.00, for the PCM..but we have not authorized it but it still doesn't work after the other repairs. They said we had 2 years warranty, but wanted to charge us for parts and labor. They said the warranty was invalid because it was not part of the job they had done. Resolution Sought Refund of money, since vehicle is still not working

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