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Early On Michigan complaints

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9907 East 13th Street
Cadillac, MI 49601 | Get Directions

(800) 327-5966

https://www.1800earlyon.org/

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Early On Michigan closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Early On Michigan

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11/30/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

11/4/2022

I've been receiving services through Early On for my sons speech delay! During the past few months they've been against me and not wanting to come into my home for services, I have reached out to the supervisor and head boss to get a solution on his specialist coming out to home in which they told me that there would always be two people in my home even with me expressing my concerns with them & prior to all of this it was always one person coming! My son isn't benefiting from anything with what they are doing over the phone as of now. They've also have stated that my son would receive further services & more of them if he's still struggling upon the 6 month in which they haven't. They stated that they would lower the goal & not provide him anymore services then the every other week he has now. Resolution Sought I'd appreciate if his service provider would come into the home & provide necessary services to him by herself like originally planned because, he isn't benefiting from there mistakes at all.

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