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Earnin complaints

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200 Portage Avenue
Palo Alto, CA 94306 | Get Directions

(888) 851-0111

http://www.earnin.com

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Total Amount in Dispute:
$372.00

Total Amount Settled:
$0.00

Complaint Experience

25%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

4 complaints against Earnin closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
3	Unanswered

4 complaints against Earnin

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9/11/2025

RESPONSE: Complaint was not answered Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

8/18/2025

The cash advance app earnin i have used for a long time it used to be a great app now ots a scam. You cash advance repayment isnt taken out it one lump sum its split into multiple parts then you set your payday schedule they still debit the day before or whenever they feel like it and cause your bank to charge you NSF fees i have gotten several and just got another one today, then when you talk to chat support if you have gottten a refund because of it within 180 days even if its their fault you got it you cant get a refund, tuen you try to talk to these people in the app that basically talk you in generic circles and you get absolutely no where again loved the app but now its just such a inconvenience Resolution Sought I really would like my nsf fees payed back which is about 100-130$ !!!!!!!

4/6/2025

RESPONSE: Complaint was not answered Amount in Dispute: $150.00 Amount Settled: $0.00

Customer Complaint

3/11/2025

I used Earnin as a payday loan. I am promised a max payment of $150.00 weekly. However, Earnin wants to frequently pay me $93.00 on payday, causing me to have to come back another day to get $7.00 and come back a third time to get $50, all which incurs a fee and creates more of a financial hardship. I should be given $150.00 on my payday Fridays. They are telling me to come back on Saturday to get $7.00, with a fee of 3.99 and this makes no sense. I should be able to get the total $150 on Friday, my payday. This is a disservice and a hardship. All I'm asking is to get the $150 on Friday, and not $93, which is not what was promised. Resolution Sought I want them to cease and desist from trying to make me or anyone else come back several times for partial payments, all incurring a fee and creating more of a disservice and hardship. This is no way to treat your consumers.

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