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Earthworks Recycling complaints

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1904 East Broadway Ave
Spokane, WA 99202-2877 | Get Directions

(509) 534-1638

https://www.earthworksrecyclin...

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Total Amount in Dispute:
$200.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Earthworks Recycling closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Earthworks Recycling

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11/8/2023

RESPONSE: Complaint was not answered Amount in Dispute: $200.00 Amount Settled: $0.00

Customer Complaint

10/13/2023

So the owner at Earthworks recycling is charging is paying me $3 a pallet on his website online right now it's 350 a pallet so I can fronted the owner about it and he said he can change prices whenever he wants and he can change them in the middle of our deal even so I feel like I've been getting took an advantage of so I don't know what the laws are on changing prices you know as you're doing business with somebody. Resolution Sought I would like the difference the 50 cents difference in all the pallets I've been turning in for the last month he's got a pallet count of what I've turned in so he's been shorting me 50 cents a pallet for a long time for over a month now since he changed prices again but the thing is his ads on the internet State one thing and I showed him and he said he can change prices whenever he wants even during a transaction and I don't feel that's right.

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