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East Carolina Auto Group complaints

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6060A North Carolina Highway 58
Elm City , NC 27822 | Get Directions

(252) 291-2277

http://www.eastcarolinaautogro...

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Total Amount in Dispute:
$4,500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against East Carolina Auto Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against East Carolina Auto Group

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10/26/2021

RESPONSE: Complaint was not answered Amount in Dispute: $4,500.00 Amount Settled: $0.00

Customer Complaint

9/30/2021

I bought a car from them in a week the car was not working. I went back, spoke to Gary he told me he worries about the motor and transmission working well. The motor on this suv no good. Went back to Gary Spoje to him he sold the loan to someone else and tells me its not his problem. Spoke with Gary and his worker to no avail even his worker said that wasn't right he said he guarantees the motor and transmission and in my case that's wasn't it. Resolution Sought To be reimburse for the four months I wasn't able to drive the car and the money that I wasted on the car towed mechanics and all that other stuff stress I couldn't work because I had no vehicle to get to work thanks to Gary and East Auto Group.

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