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East Chester Auto Sales complaints

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925 Ulster Avenue
Kingston, NY 12401 | Get Directions

(845) 339-7051

http://www.eastchesterautosale...

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Total Amount in Dispute:
$500.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against East Chester Auto Sales closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against East Chester Auto Sales

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1/28/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $500.00 Amount Settled: $0.00

Customer Complaint

12/19/2023

I had my car towed to east chester auto for alternator issues. I clearly stated i thought the problem was with the alternator. They replaced a crank shaft sensor and never tested the alternator. 2 days after getting the car back it died on the side of the road. When i called to ask why they didnt check the alternator they told me to fix it myself and hung up on me. They never tested the 1 part i asked them to check. They said their only job was to get the car started again. Resolution Sought Either pay for alternator replacement or refund for labor hours due to not fixing or testing the 1 part i asked to be checked

Company Response

1/16/2024

Vehicle was brought in via flatbed. Did not start and vehicle had multiple parts disconnected. After testing, scanning vehicle and putting back together, we found the crank shaft position sensor broken. We replaced and vehicle started up. Kept car overnight to see if it would restart and it did. Car was here for 5 days and started. if it was the alternator it wouldn't' have ran. We tested it and it tested fine. Alternators are electrical parts and when they go they are done. They don't' work and not work on and off. I have 34+ years as a master mechanic. This customer drove his vehicle out of here. We did try to call him, but was very confrontational. His vehicle is a 1999, with 219,000 miles on it. I can't foresee all issues with the car. he paid us to get the car running and that's what we did.

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