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East Coast Water Quality Inc. complaints

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3303 Airline Boulevard, Suite 3F
Portsmouth, VA 23701 | Get Directions

(757) 966-7600

http://www.eastcoastwaterquali...

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Total Amount in Dispute:
$6,500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against East Coast Water Quality Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against East Coast Water Quality Inc.

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3/17/2024

RESPONSE: Complaint was not answered Amount in Dispute: $6,500.00 Amount Settled: $0.00

Customer Complaint

2/20/2024

I've contacted not only the business, but the Loan Provider to see what can be done already. I was told to wait 2 weeks to see results on the water system that was bought although the contract says after 3 days there no way to return the product and cancel this plan. How is anyone supposed to know the difference in 3 days when we are told 2 weeks. When also the water retest is a month out and they were also late on doing that as well. They always go back to my initial reviews as nothing had happened yet at the time in instalation. In power yes the system makes sense but in practice is useless for me and my family as we did not have water issues previously as they did not record any previous or current data on my water. They have already stated on a phone call they do not manufacture the product only sell it. I tried explaining that if at all possible I was still willing to pay the fees necessary for them to take back the equipment but with no avail as the manager makes it very clear that it's at consumer fault and responsibility not just with myself but with other consumers with the same issue. Resolution Sought I would like for the then to come get the equipment, restore the original plumbing and for them to buy out the loan.

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