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East Shipping complaints

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9 Spencer Drive Bldg 4
Bellow Falls, VT 05101 | Get Directions

(888) 355-0114

https://www.eastlogisticsus.co...

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Total Amount in Dispute:
$3,300.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against East Shipping closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against East Shipping

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3/4/2024

RESPONSE: Complaint was not answered Amount in Dispute: $3,300.00 Amount Settled: $0.00

Customer Complaint

2/7/2024

I started this home job with East shipping, everything seemed alright and reliable, it's a job where they send packages for me to verify and check them then send them out with a new label to UPS. I've been doing this for a month now and it's supposed to be my pay date today, I go on the website where I log into to view my work dashboard. I noticed the account I used to log into it does not exist anymore. I left emails and calls and nothing for back to me. So I did more research. Apparently this same business approached many people with the offer of a home job and many claimed it to be a scam. I was really counting on this pay as I'm going homeless. Resolution Sought I desire the total amount worked for which was about 3300 for the month worked. This was income I was really counting on as I'm moving Feb 2nd. Now I'ma go homeless as to I have nothing for rent anymore.

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