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East Texas Slab Masters complaints

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502 Red Town Road
Lufkin, TX 75904 | Get Directions

(936) 639-3367

https://www.easttexasslabmaste...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against East Texas Slab Masters closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against East Texas Slab Masters

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4/2/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/22/2024

Fixed concrete slab in 2020. Gave lifetime warranty. Contacted owner in 2023 because slab became uneven in same area, was asked to send a text due to him being on a job site with address and contact information. Calls are now not being answered and ignored. Resolution Sought Span to be repaired as per warranty

Company Response

3/26/2024

Mrs. Cole has been contacted and the issued resolved.

Customer Rebuttal

3/29/2024

Issue has been resolved!

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