Complaints for East2westrentals.com in Anaheim, CA

1119 Knott Avenue, Suite 101
Anaheim, CA 92804 | Get Directions

(714) 527-2858

http://www.east2westrentals.co...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege failure to provide services misrepresentation concerning the availability and number of available rentals and inability to obtain refunds. Some customers complain that lists are outdated or that listed properties do not have contact numbers for landlords or managers. Instead the contact information provided was for a company agent who failed to return phone calls and emails.~~The company responds to complaints by disputing the customers claims that services were not provided reminding clients of no guarantees and in one case offered a partial refund.

Complaint Closing Statistics

0 complaints against East2westrentals.com closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

East2westrentals.com complaints