Complaints for Eastcastle Trading in Victorille, CA

15402 West Sage Suite 103-08
Victorille, CA 92392 | Get Directions

(866) 811-7518

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege they paid large up front fees, and received nothing in return. To date, all complaints are unanswered. Companies that charge an advance payment for credit services are required by law, to register with the Attorney General and post a $100,000 bond. Even if registered, it is unlawful to collect payments in advance of performing services. This company has not complied with this law. To verify registration requirements contact the Attorney General by calling 916-322-3360.

Complaint Closing Statistics

0 complaints against Eastcastle Trading closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Eastcastle Trading complaints