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Eastchester Certified Motors complaints

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541 White Plains Road
Eastchester, NY 10709 | Get Directions

(914) 573-4553

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Eastchester Certified Motors closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Eastchester Certified Motors

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5/18/2026

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

4/22/2026

I bought a car from this CPO dealership approximately 1 year ago and it has been nothing but problems after problems. Me spending out of pocket after reaching out to them for help like 2-3 weeks after buying the car. Felt like I was given the whole run around and now I'm left with a car that had a cracked transmission and multiple different problems before buying it, I sent them all this information via email and still they didn't help. Resolution Sought I would like to be reimbursed and take my business elsewhere.

5/13/2026

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

4/17/2026

I bought a car from this dealership in January 2025, I reached out to them a few weeks later via email explaining to them I had a cracked transmission, start stop system wasn't working, left blinkers and windshield fluid light was on. The repairs manager sent me to their partner shop where I was told that I will have to pay for service and any repairs, so I drove back to them(Eastchester certified motors) and the repairs manager was telling me I would have to go through warranty company(keep in mind this was approximately a little over a month after purchase). So I keep going back and forth with the warranty company trying to get the car sorted out because I didn't know better, ended up paying out my pocket and the car still isn't fixed, I can't do my inspection for 2026 because the lights is still on. Resolution Sought I would like to be reimbursed my money and I take my business elsewhere because I feel like it was insensitive that no one really tried to help.

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