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Eastern Airlines LLC complaints

550 East Swedesford Road Suite #210
Wayne, PA 19087
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(855) 216-7601

http://www.goeasternair.com

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Total Amount in Dispute:
$530.00

Total Amount Settled:
$0.00

Complaint Experience

0%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

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Complaint Closing Statistics

1 complaints against Eastern Airlines LLC closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
1 Unanswered

1 complaints against Eastern Airlines LLC

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6/26/2022

RESPONSE: Complaint was not answered Amount in Dispute: $530.00 Amount Settled: $0.00

Customer Complaint

5/31/2022

To whom it may concern, My mom is a 70 year old elderly woman, she purchased a ticket through a travel agency to travel to Ecuador, unfortunately she contracted COVID and she was not able to travel, we received a voucher instead of receiving the money. We were okay with this because my mom wanted to travel later on but this has been a nightmare. Every time, she is ready to travel something happened, they other cancelled my mom's flight or my brother's flight and she can not travel. I have explained a few representatives that my mom has high blood pressure and that she can not be dealing with these types of situations that we just need the money back instead of receiving another voucher that we are going to use and then when the flight is approaching they call To cancel again the flights. Please take a look at this because it is not fair That they do not want to reimburse my mom's money if they keep canceling the flights. Resolution Sought I would like this airline to reimburse my mom's money

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