Find a reputable business?

Complaints and Resolutions

Eastern Airlines LLC complaints

Read Complaints File Complaint View Full Report

550 East Swedesford Road Suite #210
Wayne, PA 19087 | Get Directions

(855) 216-7601

http://www.goeasternair.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$530.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Eastern Airlines LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Eastern Airlines LLC

Sort by

6/26/2022

RESPONSE: Complaint was not answered Amount in Dispute: $530.00 Amount Settled: $0.00

Customer Complaint

5/31/2022

To whom it may concern, My mom is a 70 year old elderly woman, she purchased a ticket through a travel agency to travel to Ecuador, unfortunately she contracted COVID and she was not able to travel, we received a voucher instead of receiving the money. We were okay with this because my mom wanted to travel later on but this has been a nightmare. Every time, she is ready to travel something happened, they other cancelled my mom's flight or my brother's flight and she can not travel. I have explained a few representatives that my mom has high blood pressure and that she can not be dealing with these types of situations that we just need the money back instead of receiving another voucher that we are going to use and then when the flight is approaching they call To cancel again the flights. Please take a look at this because it is not fair That they do not want to reimburse my mom's money if they keep canceling the flights. Resolution Sought I would like this airline to reimburse my mom's money

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile