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Eastern Municipal Water District complaints

PO Box 8300
Perris, CA 92572
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(951) 928-3777

http://www.emwd.org

Monday - Friday, between 8 am and 5 pm

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

0%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

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Complaint Closing Statistics

1 complaints against Eastern Municipal Water District closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
1 Unanswered

1 complaints against Eastern Municipal Water District

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8/10/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/17/2023

From Friday to Saturday we discovered a substantial water leak. After calling EMWD emergency number he instructed me how to shut it off. He also said to contact EMWD and asking them to waive the charges due to this incident which I had it fixed the next day. I have now called every phone number provided by this company and there is no reference to what I need. All numbers have the same identical recorded message and I am unable to request a live person on any of them. One of the most frustrating customer service ever. Resolution Sought I would like to talk to a live person with the authority to waive that excess water for me.

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