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Easterns Automotive Group complaints

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8059 Veterans Highway
Millersville, MD 21108 | Get Directions

(877) 867-1330

http://easterns.com

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Total Amount in Dispute:
$400.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Easterns Automotive Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Easterns Automotive Group

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6/21/2021

RESPONSE: Complaint was not answered Amount in Dispute: $400.00 Amount Settled: $0.00

Customer Complaint

5/26/2021

went to this dealership and was told before hand no down payment..Then asked for a down payment told them I only had 200 and they said fine than asked can I pay another 300 later.. I replied I can try.. Since than I had to speak to the bank .. Bank was notified what we paid.. Than Eugene Brown repeatly harassed us telling us that now that we did not lye to the bank we have 24 hours to come up with the money or return the car.. Spoke to the loan company again and was told this is not the case. Eugene brown has harassed us so much to the point I was written up .. Repeated threatening text from him and no one willing to have us not to deal with him.. Resolution Sought Stop harassing and stick with original no deposit

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