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Easy Group, LLC complaints

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4981 Irwindale Avenue Suite 200
Irwindale, CA 91706 | Get Directions

(626) 371-1016

http://www.easygroup.us

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Total Amount in Dispute:
$71.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Easy Group, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
1	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Easy Group, LLC

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5/30/2022

RESPONSE: Refusing to make an adjustment Amount in Dispute: $71.00 Amount Settled: $0.00

Customer Complaint

5/16/2022

A cartridge would not print Yellow after in and out, cleaning, etc. Bought a genuine n HP cartridge which did print yellow. Tried another of your remanufactured cartridges, and again, no yellow color, but did get yellow when reinserting the genuine HP cartridge. I am at a stalemate with your cartridges. (Reason for this long delay is that I had COVID and all its complications for half the year, and then really did not get back to the computer until recently) . . Resolution Sought I would like a replacement of my purchase that will work in my HP ENVY Photo 7885. If that cannot be done, then a refund of my cost.

Company Response

5/17/2022

Please provide us with your order number so we may look it up and let you know the options for your issues. Also, we were unable to find any Desk cases in your name. We know you have had cases last year. However none this year. I am only able to find 2 orders in your name, both are out of the warranty date. However, for one of them we had already sent you 2 replacement color cartridges. Once again we are more than glad to help, but we need a order number so we may process the request through the system. Feel free to open a desk case with us. We see you have done so before and have had assistance and resolution. Thank you.

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