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Easy Pawn complaints

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1144 Fort Campbell Blvd
Clarksville, TN 37042 | Get Directions

(931) 647-3323

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Total Amount in Dispute:
$140.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Easy Pawn closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Easy Pawn

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1/31/2024

RESPONSE: Complaint was not answered Amount in Dispute: $140.00 Amount Settled: $0.00

Customer Complaint

1/5/2024

I pawned some items in September. I've used this pawn shop for a couple years now problem. October went to pick them up but was told $190. We didn't realize it'd b that much, but didn't complain. Just pd the extension. November paid the extension and was told it's only $140 to retrieve our items. If we got the correct amount id already have my things. Also they didn't give me my ticket back in Oct. So dec Christmas Eve again went to pay ext and was told we couldn't. My mom is on hospice so we was late getting back to town to make payment. Honestly they knew we would sometimes a few days late. They know me. But I got a new girl saying my things are gone and it's because I missed payment in October. Ok if we did that, which we didn't, e couldn't have skipped a month and paid for Nov and nothing said. Then she said we got a 60 day grace period so we didn't have to pay in October. Again then why can't I get my stuff??? I've been told different amount and stories if id just known the true amount id have gotten my things in Oct and all this wouldn't happen. I lost my laptop and it was a gift. They have not treated me right and I just want my things Resolution Sought As a loyal customer pawning and buying, id like to be able to pick up my things. They are in the wrong. I could have gotten this in Oct. I used to enjoy this store and referred friends. Not any more

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