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Ebonyline complaints

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1829 Stanley Street
Northbrook, IL 60062 | Get Directions

(847) 647-9791

http://www.ebonyline.com

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Total Amount in Dispute:
$733.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against Ebonyline closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against Ebonyline

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10/18/2023

RESPONSE: Complaint was not answered Amount in Dispute: $700.00 Amount Settled: $0.00

Customer Complaint

9/22/2023

I had ordered like many times before and they charge me 10 times separate for one order. Every time I would try to correct the problem their server would not allow me to. Resolution Sought Make this right. I had to file a complaint with my bank how you doing, rig.

10/10/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $33.00 Amount Settled: $0.00

Customer Complaint

9/28/2022

I purchased what was advertised as a new wig from this company. When I finally received the wig, I discovered that it was not new but used. I called the company at 847 647 9791 and left several messages, but did not receive a return call. I also tried emailing them at ebonyline.com but was advised the email address was invalid. Since I was unable to reach them, I contacted PayPal on 9/15/22 (I used them to make the payment) and they contacted the merchant on my behalf. All Ebonyline.com provided was a tracking number. I contacted PayPal and got a correct email address and explained to the merchant that I finally received the wig, but it was used not new merchandise. Therefore, I wanted to return the wig. The merchant first informed me that it could be returned, then later said it was outside of their return policy. I made several good faith attempts to contact the merchant but did not receive a return call or a valid email address. Please assist me with a refund for this "not as advertised" item. This company used deceptive advertising. Resolution Sought I would like my money refunded and a return label to return the merchandise.

Company Response

10/6/2022

We are sorry to hear you were not satisfied with the wig purchased. All of the items that ship from our facility are brand new and we can assure that since we do not resell returning goods. I was unable to locate and order number for you with the details below. Webb, Annette Apitt0528@gmail.com Our return policy indicates you have 7 days to return the goods in brand new original condition, if it was not sent within that time frame we would not be able to accept the item back at our facility. We deeply apologize for any misunderstanding .

Customer Rebuttal

10/7/2022

Consumer states; I am absolutely dissatisfied with Ebonyline.com's resolution. The wig I received was not new but used. I called PayPal and informed them of my dispute. PayPal researched out to merchant on 09/15/22 on my behalf.. They responded stating the merchandise was received. My dispute was that l received defective/used merchandise.I also contacted the merchant prior to contacting Paypal at the phone number 847 647 9791 and left several messages but they never responded. I also emailed them st Ebonyline.com as stated on the voicemail message, however, the email address is invalid. If you call the above number, you will notice that the recording says to leave a message or email them. Please call the number and listen to the recorded message. In view of the above, I am requesting a refund. I will be happy to return the wig but they will not accept it back. Please reach out to the merchant again and request a refund on my behalf.

Company Final Response

10/10/2022

Hello, Since you already have a dispute with PayPal you will need to do all the communication via PayPal not via a third party mediator. We do apologize once again.

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