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Echelon Fitness Multimedia, LLC complaints

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605 Chestnut Street, Suite 700
Chattanooga, TN 37450 | Get Directions

(888) 784-2835

http://www.echelonfit.com

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Total Amount in Dispute:
$836.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Echelon Fitness Multimedia, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Echelon Fitness Multimedia, LLC

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3/26/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/29/2024

I previously filed a complaint. It was marked as resolved. However, I have encountered additional issues. I purchased a treadmill on 12/16/23. I am now on my 3 treadmill, as two have been broken (as determined by the assembly companies. They have used the wrong shipping company, there has been damage to my home (I am now having to complete repairs), there have been significant delays, my husband and I have lost time at work on numerous occasions, and constantly struggle to get a hold of an employee at Echelon that can/will assist me. They agreed to send me an upgraded treadmill to help make up for some of the errors. I received the treadmill, however they did not send the hardware. So I am still without a working treadmill. They now have to send out the hardware and someone to assemble it. I reached out to Echelon immediately on 2/19/24 when it happened. I have called a few times and sent a few emails. I have yet to hear back from a manager about an acknowledgement of the newest error and resolution. I'm hoping by sending a new complaint, I will finally hear back from Echelon. Resolution Sought I want an acknowledgement of yet another error caused by Echelon, a response from a manager, and resolution for dragging this matter out another couple weeks.

1/15/2023

RESPONSE: Complaint was not answered Amount in Dispute: $836.00 Amount Settled: $0.00

Customer Complaint

12/20/2022

I purchased an exercise bike with delivery and assembly service. Their delivery partner was cancelled twice and now I can't reach them to reschedule. Echelon customer service told me they can't help resolve the issue. I also can't cancel because I have to refuse delivery in order to do so. I can't get them to show up. Resolution Sought They got paid I want my product.

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