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EchoPark Automotive complaints

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4400 West Plano Parkway
Plano , TX 75093 | Get Directions

(469) 331-1299

http://www.echopark.com/dealer...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against EchoPark Automotive closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against EchoPark Automotive

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8/21/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/26/2023

Misrepresented of loan terms, product liability, dealers ensure vehicle safety of all malfunctions inspected and resolved technical assistance. Jeep Cherokee was purchased/ leased on January 25, 2022. Resolution Sought Rental reimbursements, car transportation out of pocket expenses, court costs, emotional stress and extended manufacturer warranty.

10/17/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

6/23/2022

I purchased a vehicle from EchoPark, shortly after which it rained in water showed up in both headlights. The Sales Manager provided a document on 6/7/22 stating they would provide new headlights. I've called and text during the last ten days and no one has responded. Resolution Sought Replace the headlights as promised.

Company Response

10/5/2022

The store has reached out to the customer multiple times and he never returns the call.

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