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ECK Tree & Outdoor Power complaints

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5072 Bowen Dr
Nedrow, NY 13120-9703 | Get Directions

(315) 492-3837

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Total Amount in Dispute:
$189.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against ECK Tree & Outdoor Power closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against ECK Tree & Outdoor Power

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3/27/2024

RESPONSE: Complaint was not answered Amount in Dispute: $189.00 Amount Settled: $0.00

Customer Complaint

3/1/2024

I paid for my snowblower to get fixed and it is still not working once I got it home. They charge a fee of $60 one way to pick and another $60 to drop off which I am refusing to pay to bring it back for them to look at. Omaha's to pay my friend $80 to pick it up and drop it off on the 1st visit. I am not paying my friend again to do that. Resolution Sought Pickup and drop off my snowblower once they address the issue 1st.

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