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Eckenrod Ford complaints

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5255 Alabama Highway 157
Cullman, AL 35058 | Get Directions

(256) 734-3361

http://www.eckenrodford.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Eckenrod Ford closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Eckenrod Ford

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8/23/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/21/2022

Had a recall done and they messed my truck motor up an ordered the part to fix it but instead of giving me something to drive they told me to keep driving until the part comes in but I'm responsible for keeping oil in it because they busted my valve cover an it pours oil everywhere and has the whole underneath of my truck covered in oil and smokes due to oil covering the exhaust and could possibly catch fire. Resolution Sought Supply me with a rental car until my truck is fixed right and completely detail my truck to get all the oil off body an underneath the frame.

Company Response

8/16/2022

Company states; Customer can in for cam phasers. After he left the valve cover was leaking. Valve Cover was on Backorder, but when got the cover in we called the customer and got him a vehicle to drive along with a detail of his vehicle. Customer was happy with what we done and said is dropping all complaints. Thank you Eckenrod Ford.

Customer Rebuttal

8/17/2022

No I was informed they was done and if I was happy tell my lawyer to step back . all I said was thanks . I didn’t agree to nothing .

Company Final Response

8/19/2022

When customer talked to our service manager (Corey) once we got the vehicle done and the vehicle detailed like he requested ,he stated that it looked good. We put Mr Woods in a loaner vehicle while his was down and in the shop with us. We got most of the oil off but still had some on the rear differential. Corey asked Mr Woods if everything was good and if we can drop the complaint and he stated yes he will. And that he was good with what he had done.

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