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Ecola Services, Inc. complaints

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15314 Devonshire Street
Mission Hills, CA 91345-2700 | Get Directions

(818) 920-7301

http://www.ecolatermite.com

Mon - Fri: 7:00 am - 6:00 pm
Sat: 8:00 am - 2:00 pm PST

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Ecola Services, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Ecola Services, Inc.

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10/30/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: Amount Settled: $0.00

Customer Complaint

9/23/2022

I hired them to get ride of bugs and/or fleas. The guy came 3x. The last day was the 14 of Sept. I waited all day. At last he came about 1:30pm. He told the office that he came and later he said he couldn't get in. There is always someone walking the dog, tell the office made him come again. The guy name is Alejandro. He asked me to go outside. I came in turn on the light. I fell down. There was chemical all over the floor. I fell on my back. I hurt my back and my head. I paid for services, I want it done right. Resolution Sought I paid for services, I want it done right.

Company Response

9/29/2022

Customer requested a flea treatment. Service was completed on 08/03/22 Her job was a one-Time service with one follow-up. Ms. Morales was prepped and advised she will need to vacate home after service was completed and she agreed. After a few weeks of her service, the customer called almost daily stating she has bugs biting her and that she cannot see them. Ms. Morales is extremely argumentative and hostel. We scheduled the follow up on 08/31/22 Our technician arrived and Ms. Morales was not home or did not come to the door. Our technician moved on with his route. Ms. Morales called our office hours later hysterical. Our technician was willing to come back in the afternoon. Upon arrival, he treated the interior of the home and noted on his paperwork that he did not notice any flea activity. When we completed the flea treatment, you can not re-enter the home for 4-6 hours as to allow the product to dry. Ms. Morales was aware of the procedure. Our concern is that she should not have entered the home after a fogging treatment had taken place. Also, we did not service her property three times. Her last service was 08/31/22. She may have hired another company and is confused?

Customer Rebuttal

10/18/2022

Consumer states; I don't want to get kicked out of her. Stop everything I never want to hear from that Co. What that guy did when I fell I could have past out. Thank you for your help.

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