Complaints for Econo Air Conditioning in Anaheim, CA

4915 East Hunter Avenue
Anaheim, CA 92807 | Get Directions

(800) 503-2666

http://www.e-conoair.com

Monday - Friday 7:00am - 8:00pm
Saturday 8:00am - 1:00pm

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege delays with installations warranty work completion of work and scheduled appointments or dissatisfaction with repair services. ~~The company responds to some complaints by making repairs providing inspections scheduling appointments completing work and issuing partial refunds. In some cases the company denied customer allegations stating they have no record of warranty or the warranty was inactive.

Complaint Closing Statistics

0 complaints against Econo Air Conditioning closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Econo Air Conditioning complaints