Econo Lodge Cranston - Providence complaints

I stayed in this hotel for one night only because after walking into the room and realizing how disgusting it was and that none of the appliances worked, I immediately returned to the front desk and asked to just get my money back because I wanted to leave, and the owner not only refused, but he was also extremely rude and used foul language with me. The TV refrigerator and microwave did not work, I was afraid to use the shower or toilet because I thought I may catch a disease, so I left anyway without getting my money back and getting told by the front desk person to "fuck off". I want my money back! Resolution Sought Pay me a full refund and apologize for the terrible service!

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We booked a room here for 2 nights, and as soon as we entered the room, we noticed a huge cockroach infestation which we took pictures of and went straight to the front office requesting a refund which he very rudely refused but offered to put us in a different room. The second room was even worse than the first one and yet he still would not refund our money and threatened to call his "hit man" on us if we didn't get the "f***" out of the office. We didn't have money to go to another place and we're forced to stay where we had to leave every light on the entire time and couldn't even open any of our bags for fear of bringing cockroaches back home with us. I then noticed later in the evening that the parking lot and common areas had huge rats running around, one of which almost jumped right on me as I walked past a trash can. Also nothing in the room worked, the TV, phone and toilet were all broken and they would do nothing about that either. The vending machine didn't work and ate $4 from me and they would not even refund that to me!! I am so upset by this experience and so not understand how they can even stay in business!! I also witnessed 2 other guests complaining and asking for refunds as well which only resulted in the front desk manager screaming and swearing at them. It is by far the most disgusting and unprofessional hotel I've ever stayed at and I've stayed at hotels that are only 50/night! Resolution Sought I would like a full refund at the very least! However I honestly believe this place needs to be inspected for health concerns including black mold in the bathrooms and be forced to fix all the issues before renting out anymore rooms! I have pictures and videos on my phone off the roaches, rats, and roach feces that was all over the room as if it had not been cleaned in months!

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The response from the company is completely ridiculous! I have photos of the rats and cockroaches and the TV was already damaged when we arrived! In fact, pretty much nothing in the room worked...the sheets were absolutely disgusting and they refused to even give us new ones, the towels looked like someone cleaned up blood with them. It was by far the worst hotel I have ever stayed at in my entire life, and for a place that is that disgusting, they should be a lot nicer to the people that actually pay good money to stay in such a disgusting environment, but instead they are the most rude and horrible people you could ever imagine! I want a refund and I have spoken to city hall and the attorney general as well as the health department because the fact that this place is still in business is absolutely ludicrous!

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