Complaints for Econo Lube N Tune Headquarters in Newport Beach, CA

4911 Birch Street
Newport Beach, CA 92660 | Get Directions

(949) 851-2259

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege dissatisfaction with the diagnosis, or repair of their vehicles. Other customers complain technicians performed unnecessary work, or they encountered difficulty obtaining refunds when repairs performed do not resolve their vehicles problem. The company responds to most complaints by offering additional repairs or by refunding complainants. Some customers are not satisfied with the company's response. A few complaints are unanswered.

Complaint Closing Statistics

0 complaints against Econo Lube N Tune Headquarters closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Econo Lube N Tune Headquarters complaints