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Ed Burris Disposal Service LLC complaints

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P.O. Box 638
Carbondale, IL 62903-0638 | Get Directions

(618) 549-2008

http://www.burrisdisposal.com

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Total Amount in Dispute:
$88.00

Total Amount Settled:
$88.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against Ed Burris Disposal Service LLC closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Ed Burris Disposal Service LLC

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9/22/2022

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $88.00 Amount Settled: $88.00

Customer Complaint

9/13/2022

We have had nothing but problems with this company since we got their dumpster. You call in for something and they have every excuse in the world why you're wrong and you owe them more and more money. Need to speak to someone have many problems with this company. Now they say they're going to suit us for one month's bill if we don't pay it but they're holding a deposit of ours in the same amount that they say we will not get back. Now they say they're going to suit us for one month's bill if we don't pay it but they're holding a deposit of ours in the same amount that they say we will not get back. Resolution Sought I was told if I do not continue to pay the bill we will be sued.

Company Response

9/15/2022

We've applied their deposit and will remove the dumpster promptly, they have a zero balance! Thank you,

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