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Ed Denas Auto Center complaints

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1500 West El Monte Way
Dinuba, CA 93618 | Get Directions

(559) 406-9429

https://www.eddenasautocenter....

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Ed Denas Auto Center closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Ed Denas Auto Center

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7/9/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

6/5/2024

I couldn't drive it to work safely, leaking oil rt onto the exhaust,big fire Hazzard, front struts are shot, front brakes are bad,I would love to have the oil leak repaired, they won't even do that, I'm scared to drive it. The day after I bought the car I tried to drive it to work and it's leaking oil really bad onto the exhaust creating smoke and small, they informed me it's sold as is,but it's a fire Hazzard it's bad, the front struts are shot and the front brakes are shot,I'm almost 70 and I would love to have them to repair the car, they told me they fully inspect cars before selling Resolution Sought They told me they fully inspect cars before selling, but the front struts are shot and the front brakes are shot. I'm almost 70 and I would love to have them to repair the car,

Company Response

6/27/2024

We would like the opportunity to inspect the vehicle & make things right with Mr. Haney. We would like to schedule a service appointment with Mr. Haney to have the vehicle brought in.

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