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Ed Koehn Ford complaints

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11064 West Carson City Road
Greenville, MI 48838-8146 | Get Directions

(616) 754-4689

http://www.edkoehn.net

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Ed Koehn Ford closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Ed Koehn Ford

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3/10/2025

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/12/2025

I was looking at a 2021 Ford F 250 way before Christmas and I tried and tried and tried to buy it and I still looked at it after Christmas and even was in the showroom wanting to test drive it and everything and nobody would respond to me or talk with me and then I even went out and drove around the lot and looking at prices on new trucks and nobody came out and I am still interested in buying the truck but nobody wants to work with me or talk with me about selling the truck so what do I have to do???????? Resolution Sought Let me buy the truck that I am interested in buying and talk to me and sell me the truck and quit being ass holes towards me…….

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