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Eden Relocation, Inc. complaints

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503 Jessie Street
San Fernando, CA 91340 | Get Directions

(888) 704-4342

http://www.edenrelocation.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaint Closing Statistics

1 complaints against Eden Relocation, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Eden Relocation, Inc.

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8/1/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

6/17/2021

On 5/10/2021 I dropped off my household goods to ship to Hawaii. I was told that it would ship out the next day. On 5/24/2021 I was told that my pallets are at the port waiting to be loaded on a boat. I landed in Hawaii on 5/31/2021. I called Hawaiian Shippers in early June and they said that it what shipped was on a boat and that I should receive by mid June. It is 6/16/2021 and I still haven't received my household goods. I was originally told that it would take a week and a half to receive. I paid $1600 and I can't get my shipment yet. This is the most unprofessional people and company I have ever dealt with. I want an exact day that my things are going yo arrive in Hawaii. It's been over a month. Thank you Resolution Sought I want my household goods now it's been over a month since I dropped off at the shipping yard.

Company Response

7/20/2021

Company states; Our dispatch in Hawaii was unsuccessful in contacting this customer. He left numerous messages. She called the main office, he gave her the Pareman's phone number, she called him and they scheduled, time for them to come by and pick up her goods. She got them 7/10/21.

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