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Edible Arrangements complaints

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1729 North Dysart Road, Suite B104
Avondale, AZ 85392 | Get Directions

(623) 536-2555

https://www.ediblearrangements...

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Total Amount in Dispute:
$69.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Edible Arrangements closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Edible Arrangements

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10/28/2024

RESPONSE: Complaint was not answered Amount in Dispute: $68.56 Amount Settled: $0.00

Customer Complaint

10/2/2024

Charged me for product. Never delivered. The recipient was waiting at home all day for the product for multiple days. No one came. We both called the company multiple times a day and they said "they would be delivering that day" everyday and never did. Finally they cancelled the order. I called and asked why they said they are unable to deliver and that they will not refund because they made because they already made. They never attempted to deliver just told us daily they were going to deliver and never did Resolution Sought Refund or some kind of compensation for all of this

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