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Edith Hair complaints

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997 Lexington Avenue, 10th Floor, Room 202
Manhattan, NY 10021 | Get Directions

(626) 780-7563

http://edithhair.com

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Total Amount in Dispute:
$206.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

3 complaints against Edith Hair closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
3	Unanswered

3 complaints against Edith Hair

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1/5/2022

RESPONSE: Complaint was not answered Amount in Dispute: $95.75 Amount Settled: $0.00

Customer Complaint

1/5/2022

I placed my order on December 8, 2021 and the order has not yet arrived. 2. I wanted to cancel my order. And although it was within the timeframe given by the company, they did not do so and charged for the order almost immediately. 3. I wanted to communicate with them. And I found out that the address they offer is not theirs and the phone is out of order. 4. I can only communicate with them (Cia) by this email service@ailangwth.com and some of the time most of the time they do not answer and if they answer they do so at dawn and the email they send without signature. 5. I placed 2 orders the same day. Order D80KSS46641 has been in transit for 14 days. And although I placed my order on December 8, 2021, they started shipping on December 16, 2021. After I asked. The other order D80FZC00650 was also placed on December 8, 2021 and it has been in transit for 24 days. 6. When I asked for the cancellation of my orders by email they answered me days later that when I receive the items I can request the "refound". So I felt like they forced me to have their products. Resolution Sought Cancellation of orders, get my money back. Or that the orders arrive to begin the return process.

12/16/2021

RESPONSE: Complaint was not answered Amount in Dispute: $57.00 Amount Settled: $0.00

Customer Complaint

12/16/2021

I ordered 3 items from the business and they were paid in full, but never shipped the products. I tried contacting the company via email., doesn't appear to be real address: @acutechild. comOrder#, tracking# provided when order was placed 11/16/21. Resolution Sought Provide the product from the website Smithhair or my refunded amount$ 56.00 plus the shipping charges they tacked on $16.00.

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