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Edmunds Roses complaints

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335 South High Street
Randolph, WI 53956 | Get Directions

(800) 347-7609

http://www.edmundsroses.com

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Total Amount in Dispute:
$25.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Edmunds Roses closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Edmunds Roses

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8/17/2022

RESPONSE: Complaint was not answered Amount in Dispute: $24.95 Amount Settled: $0.00

Customer Complaint

7/19/2022

02/04/21 I bought White Locorice Floribunda from Edmunds Roses, order #118185. Planted it according to instruction, and got a lot of flowers. The problem is it does not have a "strong fragrance", as promised. If you put your nose inside the flower, you feel some smell. This smell is not nasty, but not a pleaseant either. I buy only fragrant roses. In my case Edmunds Roses charged me for a wrong product. June 30, 2021 I wrote them a letter, asking for compensation. Dan Goodspeed and Sharon Kampstra asked me to wait for next summer to make a decision. Well, in summer 2022 I have called and emailed them, asking for compensation, as no "strong fragrance" observed. They are trying to ignore me now. Why cannot they resolve this minor problem properly? Resolution Sought They may ship another fragrant rose to me, according to my choice, e.g. Qween Elizabeth. Or they may send ne a check.

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