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Edwards Chevrolet Buick GMC complaints

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3400 South Expressway Street
Council Bluffs, IA 51501 | Get Directions

(877) 623-2166

http://www.edwardschevroletbui...

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Total Amount in Dispute:
$18,459.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Edwards Chevrolet Buick GMC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Edwards Chevrolet Buick GMC

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5/3/2022

RESPONSE: Complaint was not answered Amount in Dispute: $18,459.00 Amount Settled: $0.00

Customer Complaint

4/7/2022

Bought Car August 7th 2021, Aug 13th EPC Light Came On Service Appointment, Aug 16th 2021 8am Car returned to me on Aug 17th 2021. Replaced Crank Position Sensor, Sept 17th EPC Light on Again, Service Appointment Sept 20 2021 8am. Car returned to me on Oct 1st 2021. . Replaced Crank Position Sensor, Oct 8th, 2021- EPC Light On Again Car was towed to dealership because it would not start. Had to take PTO from work. Service Appointment Oct 8th 2021. Car returned to me on Oct 16th 2021 Said they could not find a problem but They replaced the fuel pump, air intake valve and the fuel filter. Oct 29th, 2021 Car would not start had to be towed to dealership. Car returned to me on Nov 1st 2021 they replaced the battery Had to take PTO from work. December 9th 2021 car had to be towed again because the car would not start. Car returned to me on Dec 10th 2021 They replaced the heater core and claimed the reason it wouldn't start is low on gas, (it had a half tank of gas). On December 10th 2021 I quit driving the car to work, because Edwards told me if I was out of town when the car broke down that it would be my responsibility to get the car back to Council Bluffs if it broke down. I was driving to Des Moines Iowa and Lincoln Nebraska for my job as a travel manager it was the whole reason, I bought a car. I would drive my car and park it at my mom's house in Council Bluffs and take Her 2021 Kia to work. Dec 23rd and Dec 25th car would not start for half the d Resolution Sought I want a different car and all my money back including the $1900.00 down payment, Car has been in the shop since March 28th again. still there April 6th

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