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Edward's Interprises Inc. complaints

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111 5th Avenue SW
Altoona, IA 50009 | Get Directions

(515) 238-8822

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Total Amount in Dispute:
$3,700.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Edward's Interprises Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Edward's Interprises Inc.

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6/13/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $3,700.00 Amount Settled: $0.00

Customer Complaint

5/20/2024

Hired Edward's Enterprises Inc to replace water line from house to stop valve near street. They damaged the French tile around the house and damaged (put a hole in the sewer line) Bent the shaft to the stop valve. (They dive replace the shaft). I ask for an item statement, never received. The French Drain and Sewer were fine before Edward's Enterprises arrived. Kinda looks like I paid $3700 to have them damage my sewer and French Drain! A piece of sheet metal was placed over the hole in the sewer pipe and then back filled. I think it should have been a repair coupling. Filled a complaint with the BBB, Edward's Enterprises never responded. Resolution Sought Repair what they damaged!

Company Response

6/3/2024

Company called stating everything passed inspection and it was completed to industry standards unless he wants to pay for a new repair/ installation he can let the company know.

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