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Edwin C. Lenow complaints

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1415 Madison Avenue
Memphis, TN 38104-6314 | Get Directions

(901) 726-1737

http://www.edwinclenow.com

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Total Amount in Dispute:
$700.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Edwin C. Lenow closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Edwin C. Lenow

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4/7/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $700.00 Amount Settled: $0.00

Customer Complaint

3/9/2022

I spoke with attorney back a year and half ago almost 2 years about a custody case and he took my money and I haven't received no court date or anything from him about any updates. I have been calling him and all keeps saying is I can't get a court date until after the first of the month and this has been going on this whole time. He doesn't call me or anything. I want to know how I can get my money back from him that he took and hasn't done nothing. Resolution Sought Give me my money back, so I can get a better attorney. That will do something.

Company Response

3/28/2022

In response to Robin's complaint my answer is following: 1. I was employed by Robin in February 2021 and filed a Petition in regard to Custody. 2. The Court gave us a trial date of April 15, 2021 but the case was dropped from the calendar. 3. We are being required to attend mediation before trial and we are trying to set a date with mediation. 4. The Court has given us a new trial date. 5. Additionally, Judge Peeler only hears custody cases on Thursday afternoon and not ever Thursday. If there are two cases set on Thursday, he hears the oldest case first and continues the other case. 6. I had to travel fifty miles to the Court and will have to travel more times. 7. I have spoken to my client and gave her the names of the mediators and possible trail dates.

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