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Effa Auto Service LLC complaints

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1203 Marblewood Avenue
Capitol Heights, MD 20743 | Get Directions

(240) 667-1006

http://www.avaservices.com

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Total Amount in Dispute:
$3,500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Effa Auto Service LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Effa Auto Service LLC

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7/20/2023

RESPONSE: Complaint was not answered Amount in Dispute: $3,500.00 Amount Settled: $0.00

Customer Complaint

6/26/2023

January 2022 I made a $200 deposit as requested by Francis the owner of EFFA AUTO SERVICE to fix my Mercedes Benz. No bill of sale/receipt was given. Months of lies, false promises, false incentives to not take my car somewhere else and never keep his word. He had 3 of my vehicles and never fixed any of them. I received multiple ticket violations on my vehicles that are in the shop. One of the vehicles he said it was fixed. The body work was not done. Went somewhere else to get it done. He used that vehicle as reasons why he hasn't started the Benz yet did d nothing to the additional vehicle as another shop fives it. New lies and reasons; he's working in Baltimore MD, he's dealing wit the inspection, he started, next week he will be done yet never touched the car. I threat to take him to court for depreciation and he said take your car, refusing to carry out his end of our agreement which I deposited $200 to start the work as requested. The car is not operable so he know I could no take the car. I notorized a letter of intent to sue mailed by USPS certified and then n person on video in which I states we can work this out of court. $3,500 for depreciation, ticket violations on my vehicles, and transportation die to your deliberate lies. 30 days passed and he I'd not take any offers I suggested. I texted him and told him coming to get my car etc and we are going to court. Resolution Sought My car and parts.

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