Complaints for EFI Enterprise in Malibu, CA

23755 Malibu Road
Malibu, CA 90265 | Get Directions

http://www.awardgrant.org

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company is mailing solicitations offering free grants for up to $10,000 in the form of a check. The initial mailer includes a check for half the amount with claims that the second half would be mailed at a later date. Complainants are instructed to send the company a commission check for 10% in the form of a money order or to apply cash on a Green Dot card within five days of cashing the check. Complainants report after sending the commission check, they discover that the company's check is fraudulent, account number on the check does not exist, and the money placed on the Green Dot cards are depleted. Additionally, the second check never arrives.

Complaint Closing Statistics

0 complaints against EFI Enterprise closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

EFI Enterprise complaints