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EG Contractors complaints

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5365 Grand Cypress Circle #102
Naples, FL 34109 | Get Directions

(239) 778-5570

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Total Amount in Dispute:
$53,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against EG Contractors closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against EG Contractors

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7/28/2021

RESPONSE: Complaint was not answered Amount in Dispute: $53,000.00 Amount Settled: $0.00

Customer Complaint

6/21/2021

Gustavo hired In October install new kitchen for $5,300.00 which was paid in full. Unhappy with poor quality work/ material, unfinished work, hole in my ceilings and dishonesty. I discovered the hole because he forgot to glue the panel on. Told him it was unacceptable, for pest control reasons. Promise he was fix it, instead he just glued the panel on, without showing me the finished product. I never got my glass door or the shelve above the microwave, the case around the fridge is crooked and there are gaps on the sides. One of the drawers keeps going off the track. Panels underneath the cabinets falling apart, wood damage, panel by the dishwasher is dangling. I tried working it out but my project was pushed to the side because he was already paid and busy doing new projects. I am not sure if I can work with him moving forward because he is a liar and he gave me the run around. There is no more trust. He took advantage of me. Resolution Sought Refund so I can hire a cabinet company to come in and fix his mess and a a company to repair my ceiling. Thank you

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