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Egypt Air complaints

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90 Broad Street, Suite 501
New York, NY 10004 | Get Directions

(800) 334-6787

http://egyptair.com

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Total Amount in Dispute:
$6,895.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Egypt Air closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Egypt Air

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8/21/2023

RESPONSE: Complaint was not answered Amount in Dispute: $6,895.00 Amount Settled: $0.00

Customer Complaint

7/26/2023

I travel to Lagos Nigeria, upon my arrival 1 bag was missing and no one, I repeat no one called or emailed, attendance from the airport does not work. Egypt Airline lost my baggage and nothing has been done since, I have called and emailed several times, and still, nothing was done, and no single response. I have valuable things inside my bad which can ruin everything. please help. Resolution Sought I flew from New York to Lagos Nigeria on the 28th of May, on flight MS986 someone attend to me and told me my missing bag won't arrive on the next flight coming to Lagos, Nigeria from Egypt. For 3 weeks nothing came and I cant reach no one.

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