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Egyptair complaints

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90 Broad Street Suite 501
New York, NY 10004 | Get Directions

(212) 581-5600

http://www.egyptair.com

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Total Amount in Dispute:
$25,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Egyptair closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Egyptair

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2/22/2023

RESPONSE: Complaint was not answered Amount in Dispute: $25,000.00 Amount Settled: $0.00

Customer Complaint

1/27/2023

On my MS 985 flight from CAI to JFK date 01/23/2023 seat#39C -The flight attendant hit my knees by the car(on purpose!) -the other tall male attendant ignored me while serving the other passengers with juice! -then the same person ignored me again while serving everyone else with coffee!! ( as a punishment because i palmed his colleague for hitting mt knees!) - the other female fat hands one was so rude and bitch with me all flight long from cairo to jfk! Now i can't even walk normally because my knees hurts,and i am waiting to see a specialist! I paid 25000 LE for that shit service on the worst airline of the shitty Egypt air! I need my money back,or i will see you in the courts! Resolution Sought Refund me the over priced ticket already !!!

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