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eHarmony, Inc. complaints

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3583 Hayden Avenue
Culver City, CA 90232 | Get Directions

(800) 951-2023

http://www.eharmony.com

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Total Amount in Dispute:
$6,073.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege although they believe they have cancelled subscriptions they continue to be billed or receive emails advising them that their account has been automatically renewed. Other customers are dissatisfied with the length of time it takes to receive suitable matches or are unable to respond to matches received. In other cases some complainants found it difficult to reach the company to resolve billing disputes or obtain specific information regarding services.~~The company responds to most complaints by issuing refunds or credits and closing accounts. In other cases the company contends the auto-renewal feature is clearly described on their website as well as in the materials the customer views upon sign-up. Further clients are notified by email at least three days prior to the renewal date to allow ample time to cancel accounts. In some instances the company denied refunds citing their refund policy which indicates that clients have three days to close their account and obtain a full refund. The company contends that although they cannot guarantee all members will be suitably matched the process takes time and they work diligently at assisting their members in finding a companion.

Complaint Closing Statistics

18 complaints against eHarmony, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
18	Unanswered

18 complaints against eHarmony, Inc.

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2/2/2026

RESPONSE: Complaint was not answered Amount in Dispute: $563.85 Amount Settled: $0.00

Customer Complaint

1/7/2026

In December, I joined a Harmony dating site, but after giving it a try, I discovered that someone from my area has a criminal history. This individual has a record related to abuse against women, which made me uncomfortable continuing on the site. I've lost trust in the quality of people seeking love here. I've paid for one month of subscription and would like to cancel it immediately. Despite several attempts to ask eHarmony to stop the payments, my requests have been completely ignored, leaving me quite distressed. Their lack of empathy for customers is concerning, especially given the valid reasons I've provided for wanting to end my subscription. I have also filed a complaint with the Australian Department of Fair Trading to help address this issue. I'm saddened by how eHarmony treats its customers. I even offered to pay for up to three months of subscriptions to minimize their loss, yet my request was denied and ignored. It's unacceptable that I could potentially lose nearly AU$600 while feeling unsafe using the site. I don't know where else to turn and hope you can assist me in stopping these payments once and for all. I'm not seeking a refund for the month I've already paid; I just want future payments halted effective today, January 2, 2026. Resolution Sought I would like all payments to stop as of today January 2, 2026. As per above..

9/16/2025

RESPONSE: Complaint was not answered Amount in Dispute: $436.00 Amount Settled: $0.00

Customer Complaint

8/21/2025

I signed up on EHarmony for 12 months of service and in less than 24 hours I discovered that the west was full of scam artists giving out their phone numbers and asking for yours even before I said hello. The moment I signed up it was like a sea of them were waiting on me and I got bombarded with girls who could barely speak the English language. I requested a refund and EHarmony refuse to issue m deed one. Resolution Sought Just give me my money back

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