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Ehrlich Pest Control complaints

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110 American Blvd., #2
Turnersville, NJ 08012 | Get Directions

(856) 692-7136

http://www.jcehrlich.com

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Total Amount in Dispute:
$4,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Ehrlich Pest Control closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Ehrlich Pest Control

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7/16/2024

RESPONSE: Complaint was not answered Amount in Dispute: $4,000.00 Amount Settled: $0.00

Customer Complaint

6/20/2024

I was suggested a preventive unit for mold humidity and mildew for my basement I trusted them and had it installed not ever did I received a bill for any kind was sent to collections and when collections contacted me I took care of the full balance now I have been contacting the company enrich to come and service the unit as Noe I have humidity mildew and maybe mold growing and I'm getting the red tape that someone will call me back that they escalated the ticket that they contacted the district manager the field manager etc. but for a whole year nothing has been done and no one has called me back with any feedback or anything I have no more resources to pay for an attorney but is unfair and I doywabt this to happy anyone else they are a well known company yet their service for customers are inadequate what can I do to resolve this situation I need help please contact me or guide me. I gave them 2 emails 2 phone numbers just in case cause we also work I even told them the hrs I was available and if they needed me in between those hrs the other number was the way to go as I work from 7-5 m-f as majority of us do. Resolution Sought To have my unit work correctly and if I was misinformed then I want my money back and they can take the unit that doesn't seem to do what I was told.

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