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EIDE Chrysler Dodge Jeep RAM complaints

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715 Northridge Court NW
Pine City, MN 55063 | Get Directions

(877) 668-3180

http://www.eidecdjr.com

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Total Amount in Dispute:
$894.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against EIDE Chrysler Dodge Jeep RAM closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against EIDE Chrysler Dodge Jeep RAM

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2/22/2024

RESPONSE: Complaint was not answered Amount in Dispute: $294.21 Amount Settled: $0.00

Customer Complaint

1/29/2024

My Ford Edge went in for an oil change and to have a few things looked at; bulb of passenger side mirror for blinker, exhaust leak, tire censor and weather stripping was falling down. Came out with a bill of 294.21 and A BROKEN PASSENGER MIRROR THAT THEY DENIED TOUCHING. The mirror wasn't broken when pulling into the shop. RUDE WHEN ASKED QUESTIONS and didn't disclose price of looking at something. Resolution Sought Mirror fixed and money back for not disclosing the information. An apology!

11/4/2021

RESPONSE: Complaint was not answered Amount in Dispute: $600.00 Amount Settled: $0.00

Customer Complaint

10/11/2021

Our 2021 Jeep with 12000 miles blew a tire. Chrysler said we had to tow it to the nearest dealer for repair. Eide in Pine City was the dealer. The service manager said due to wear all tires needed to be replaced. The service manager Mike Johnson stated that since we did not purchase the vehicle from this dealership, they did not have to give us a loaner. Mile would not call the tire manufacture, Continental to get our tires prorated. We had to do this ourselves. Mile would only had one set of ties in stock for this car and he stated that they were not the best tires. We offered to buy 4 tires and bring them into the dealership and have them install the tires. Mike stated " We cannot do that, if they don't come off our truck we do not install them." Resolution Sought We think this is very poor customer service. We would like an apology.

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