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EIDE Chrysler Dodge Jeep RAM complaints

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715 Northridge Court NW
Pine City, MN 55063 | Get Directions

(877) 668-3180

http://www.eidecdjr.com

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Total Amount in Dispute:
$294.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against EIDE Chrysler Dodge Jeep RAM closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against EIDE Chrysler Dodge Jeep RAM

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2/22/2024

RESPONSE: Complaint was not answered Amount in Dispute: $294.21 Amount Settled: $0.00

Customer Complaint

1/29/2024

My Ford Edge went in for an oil change and to have a few things looked at; bulb of passenger side mirror for blinker, exhaust leak, tire censor and weather stripping was falling down. Came out with a bill of 294.21 and A BROKEN PASSENGER MIRROR THAT THEY DENIED TOUCHING. The mirror wasn't broken when pulling into the shop. RUDE WHEN ASKED QUESTIONS and didn't disclose price of looking at something. Resolution Sought Mirror fixed and money back for not disclosing the information. An apology!

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