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EJuiceDB complaints

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591 Stewart Avenue Suite 520
Garden City, FL 11530 | Get Directions

(631) 777-3487

http://www.ejuicedb.com

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Total Amount in Dispute:
$19.00

Total Amount Settled:
$19.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against EJuiceDB closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against EJuiceDB

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8/3/2022

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $19.00 Amount Settled: $19.00

Customer Complaint

7/20/2022

My product was delivered to my local USPS distribution center on Friday July 15, 2022. Shows under the tracking number. Then on Monday July 18, 2022 it shows my product was sent BACK to NY. Now it shows my package in transit to Florida AGAIN!! Called the company EJuiceDB for answers, received none. Operators lying about their name and availability! Was told I could NOT get a full refund for a product that I HAVEN'T received but paid for in full!! Resolution Sought I DEMAND a full refund!! Product didn't come within advertised time, Company phone operators are lying about their names and availability!! No one can answer my questions!

Company Response

8/2/2022

Company states: We apologize for the tracking issue on this customer's order and will be providing them with a full refund ASAP.

Customer Rebuttal

8/3/2022

Eventually!! I did receive an email stating that I have received my full refund back.

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