Find a reputable business?

Complaints and Resolutions

El Mexicano Auto Repair complaints

Read Complaints File Complaint View Full Report

320 B Lancaster Drive SE
Salem, OR 97317 | Get Directions

(503) 371-0084

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$300.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against El Mexicano Auto Repair closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against El Mexicano Auto Repair

Sort by

10/30/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $300.00 Amount Settled: $0.00

Customer Complaint

9/26/2022

I went here to get 2 motor mounts 4 new shocks and a tune up done on my Ford ranger they told me 300$ ok how long will it take you 3days ok do it 3 weeks lader I go in now it's 400$ and it does not run 8 months later he calls me it's done and I need 600$ more $. I told him no it ran when I came in here they burned up the pcm witch is the brain it coast me 200$ plus 2 rent a cars 2000$ but the thing is the broke my car and they won't me to pay to fix it I just need my car back Resolution Sought I just want my truck back a not have for there mess up

Company Response

10/18/2022

Company states: Mr. Tucker came for that service on is vehicle and yes, we told him 300 at first, but it was more labor work than anticipated so we charge 100 extra. What we did to the car is exactly what he described, but we did not burn the pcm. the issue that ended up being was that the harness of the ir did it. shorted and the pcm was not getting ground so therefore did not attivate spark. this is something that we did nothing to occur, its on other car and it lacks wiriing insulation. We had tried fixing the issue we told him that we could not fix it for the siple reason tried every solution. I hired an electrician to who figured out eh prob, he fixed the shoA within the harness and the ir shorted. Mr. Tucker did come and drop a new pcm but I told him after we installed it that the car was still nto running so therefore the pcm wasn't the issue. The harness was the issue for lack of wiring insolation and that ove rtime the wires get dry and the plastic insolation cracks and the copper wires are exposed.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile