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Elco Limited Inc. complaints

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7279 Washington Avenue S
Minneapolis, WA 55439 | Get Directions

(612) 968-7953

http://www.elcolimited.com

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Total Amount in Dispute:
$26,358.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Elco Limited Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Elco Limited Inc.

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8/4/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $26,357.80 Amount Settled: $0.00

Customer Complaint

6/20/2022

I would like to brief you the details that In our general marketing Correspondence, Mr. David Elvin (Director) contacted us directly with one of their inquiries, and in reply we received an initial order for 2880 pairs as per their requirement. Everything was good and we were establishing business with them. We sent them the 1st shipment in July'21, they released the payment to us than after that we released the documents from here. After some time we developed more models to work with them on their inquiry and we received the second order for xyz pairs amounting US $24,487.20. We shipped the goods dated 21-Jan-22 and our team inquired for the payment so they can release the documents to them. After that they delayed the payment saying that vessel is arriving late, then requested if they can get the documents & can pay after checking the goods. My team co-operated with him on his request and released the documents. However, since than it's been 2 months and he's just passing the time. Last week my team had a conversation with him in which he stated that he has been scammed by someone who has contacted him with our name. Mistakenly he has made someone else the payment. He said I'll investigate it & lodge the case to sort it out etc. After all this, he is also not able to provide the swift copy if in case he has made the payment somewhere else. Resolution Sought To clear the outstanding invoices.

Company Response

7/25/2022

Abdul Rehman is and has been aware that we filed a police report regarding the wire fraud. Further, he is aware I would provide information once the investigation was complete, which I provided on Friday July 22, 2022. Arshad Brothers uses generic emails, info@ and export@ and it is quite clear that Arshad Brother's email was compromised which lead to the wire fraud situation. As of today I have not received a response to the information I sent on July 22.

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