Complaints for Electracash, Inc. in Signal Hill, CA

2501 Cherry Avenue Suite 360
Signal Hill, CA 90755 | Get Directions

(562) 498-6888

http://www.electracash.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege deceptive sales practices and unauthorized credit card, or bank account debits. Customers complain they agree to a free trial offer, or a reduced cost trial offer for a three day period. All complainants report they elected to cancel their subscriptions, and sent e-mails as directed. The company fails to acknowledge their cancellations, resulting in the unauthorized charges or debits. Some complainants allege they not only receive continual charges, but incur other unauthorized debits from other unknown companies. A few customers complain that the company's cancellation policies, or on-line authorization disclosures, are deceptive or inadequate at best. Complainants claim the statements are printed in very small font, and by agreeing to one subscription, it automatically signs you up for another service unless you click to un-check a box. The company responds to complaints by disputing the allegations of unauthorized deductions, asking customers to provide proof of the debits or charges, or in some cases, by issuing credits or refunds.

Complaint Closing Statistics

0 complaints against Electracash, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Electracash, Inc. complaints