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Electrical Service Professionals complaints

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12444 NW 10th Street, Suite 202 #152
Yukon, OK 73099 | Get Directions

(405) 882-4473

http://electricalserviceprofes...

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Total Amount in Dispute:
$800.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Electrical Service Professionals closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Electrical Service Professionals

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1/3/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $800.00 Amount Settled: $0.00

Customer Complaint

12/14/2021

Vivint 3rd party hired. After no call no show plus trying to install wrong transformer. I fired same day they reached out to 3rd party to request payment. No work was done and more issue after they touched. Resolution Sought Return amount paid from 3rd party.

Company Response

12/22/2021

The notations by the complainant are incorrect and non-factual. This person did not fire ESP as he has no authority due to being a non-client. Vivint is whom we work with and after the complainant contacted the company directly via text November 29th at 7:52 PM "no call no show. At this point you should return payment to Vivint. Waited two additional hours. Your fired". This gentleman was of the impression he had been scheduled for Monday which was incorrect as this gentleman failed to respond to a prior text communication. He had already been scheduled for a Tuesday appointment as Monday's had already been filled. Vivint had received the email confirmation and was responsible to let him know as he is their client. He became angry and behaved inappropriately vix text and when asked to stop continued to verbally haraass via text. Due to his behavior, rude manner, and failure to behave appropriately by contacting Vivint directly as he is their direct client, VIvint was contacted the next day in which I spoke directly with a Vivint Senior Manager regarding the complainant's behavior and inappropriate text communications to our company. I told Vivint that we would no longer assist with this client. They were in agreement due to his inappropriate behavior. My attorney was notified as this gentleman was making falsified statements and apparently still is according to what he wrote to you. Please be advised attorney has been made aware of this and I have sent her a copy of my reply to you. I appreciate you reaching out. Our company reserved the right to refuse service, as it is our company protocol not to allow inappropriate and abusive behavior towards employees or the company itself. There are no reimbursements due as clearly noted from the complainant's direct text communication he states we did nothing. Any issues that complainant has needs to be taken directly to Vivint as he is their client. Any billing is between ESP and Vivint directly. That is proprietary information which will not be released. I appreciate you reaching out.

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