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Electrolux, Inc complaints

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10200 David Taylor Drive
Charlotte, NC 28262 | Get Directions

(706) 860-4110

http://www.electrolux.com

Monday-Friday: 8AM-8PM (EST)
Saturday: 9 AM-6 PM EST.

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Total Amount in Dispute:
$53,989.00

Total Amount Settled:
$637.00

Complaint Experience

91%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

45 complaints against Electrolux, Inc closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
30	Agreed to make an adjustment
0	Refusing to make an adjustment
13	Refuse to adjust, relying on terms of agreement
1	Unanswered

45 complaints against Electrolux, Inc

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3/10/2025

RESPONSE: Complaint was not answered Amount in Dispute: $700.00 Amount Settled: $0.00

Customer Complaint

2/12/2025

My landlord bought a new self defrosting refrigerator for me approximately Dec 2023. By November 2024 my frig stopped working ruining my Holidays with family and loosing over 200$ of food. I reported the problem with Frigidaire they made Six appointments and service either did not show up or they supposedly put work orders in but never followed through. One service guy told me that I needed to defrost the freezer myself, only keep ice cream and some food in the freezer, and then told me I should buy a freezer for the rest of my food. Are you kidding me! Now this last guy indicated that I refused having the refrigerator fix and wanted a new one. I am going to be 70 this year, with grand baby living with me and living with minimal food, thank God it is cold out for I need to keep the little I have outside in order to keep cold! Resolution Sought At this point I believe I should get another one! If all possible a different brand for I no longer trust Frigidaire. Please help me! ??

2/24/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $700.00 Amount Settled: $0.00

Customer Complaint

1/29/2025

Purchase a refrigerator refrigerator in September of 2024 January of 25 it is no longer working they are giving us a runaround on fixing it and this has been one of 100 complaints with this company. Resolution Sought I would like for them to replace my refrigerator I have insulin that needs to be refrigerated and it's a really bad and convenience I lost some of it and they won't give me another prescription.

Company Response

2/6/2025

We are in receipt of the above referenced consumer affairs referral. We sincerely appreciate the effort you spent in advising us of your concerns and we apologize for any inconvenience that you may have experienced. Based on our review of the information provided in the complaint along with the available history on your appliance, the product may be covered for functional repairs under the terms of our limited one-year warranty. Our records indicate that Mr. Perpar is tentatively scheduled on 2/7/2025 with SEARS HOME SERVICES (713) 609-9950. The authorized service provider may contact our Technical Support Team (TST) while they are in front of the appliance for further assistance. It is important to note that the one- year limited repair warranty does not guarantee replacement or refund. Thank you for referring this complaint to us and for allowing us the opportunity to respond. Best Regards, Elizabeth Electrolux Executive Escalations

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